Customers who wish to return their merchandise because they are simply not satisfied with the item(s) may do so within 30 days from the invoiced date of the order. The products must be returned in their original packages and boxes or there will be a fee charged. The fee amount will depend on the merchandise that’s being returned. Return customers will bear the cost of return shipping and a 20% restocking fee.
* Please Note: Returns will not be accepted without prior contact or authorization from your salesperson.

SHORTAGES
Claims for shortages require a copy of the delivery receipt (DR) from the trucking company, which must be signed by the driver. You must also provide your salesperson with a list of items and/or quantities you claim to be short.

In the unfortunate case of a shipping shortage, Four Seasons can only offer a refund for the purchase cost of the missing merchandise, or credit towards future purchase from KATSONMART. We will not ship any of the short shipped items to the customer.

LOST, DAMAGED AND/OR DEFECTIVE MERCHANDISE
The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery.

Reporting Claims
Claims for lost, damaged or defective merchandise must be reported to your Four Seasons General Merchandise salesperson within two business days of the receipt of the merchandise. We must also receive a FAX or E-MAIL containing the list of the damaged, defective or missing item numbers, their corresponding quantities and a brief explanation. The written list must be submitted within one week of receipt of the merchandise for US shipments and two weeks of receipt of the merchandise for International shipments. In short, US customers have a total of 7 days to report and write a detailed claim, while international customers have 14 days. Four Seasons General Merchandise may refer your claim to the freight company after reviewing it.

Claim Requirements
All claims take approximately 2 to 3 weeks to process.

Claims should include a detailed description, a photocopy of the invoice with the item number(s) encircled and delivery receipt (DR) (all discrepancies must be noted on that receipt). If your claim is for a damaged or defective item, it is important for you to submit a picture and/or sample of the item itself. This serves not only as evidence of damage but also speeds up the claim’s resolution. All claims are determined on a case-by-case basis. Please download and complete our claim form here to submit your claim.